All orders are shipped directly from Morocco to the costumer.
As for shipping cost we calculate it by weight, you will see the shipping cost in your cart in sha Allah.
It generally takes our tailor about 7 – 20 days to finish your product and quality control and packing 2-5 days. All our products are made after order which is the reason why we can provide you with so many color and sizing options. How long it takes depends on how many orders we have. Please note that before ramadan and Eid is high season with heavy load of orders, that means we expect orders to be sent out slower than normal.
However due to an unexpected heavy load of orders the tailoring time at the moment is delayed at the moment and might be longer than we normally expect. When you place an order you accept that the tailoring time might be delayed. We cannot specify exactly how long your specific order will take, we do however aim to make the orders as soon as possible.
Please note that you as a costumer is responsible to provide accurate and complete adress and name, including all necessary information for the shipment to be successfully delivered. If this requirement is not met and the shipment cannot be delivered the costumer is responsible for the shipping fees to re-ship the goods.
Import duties and taxes may be charged once the parcel has reached the destination county and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary from country to country. Customs might also slow down the delivery to you since they can hold it. If you have any questions related to customs charges or time you are advised to contact your local customs office.
If you refuse your package you will not get a refund. This is because it is no way for us to get the package back and we will have to pay the shipping companies extra charges from our pocket to deal with the package.