We deliver to most countries alhamdulilah. The countries we have pre-installed in our shop we always ship to. However if your country isn't already installed, please email us and we can check if its possible and calculate shipping for you.
Shipping costs is calculated based on the weight of your order and to where it will be sent. We don’t take any extra for packing and handling, only the price the post office requires.
Depending on high or low season it can take us different length of time to make the clothes, usually between 7-20 days. Shipping to USA with Aramex express is 3-5 days, economy up to 7 days, to Europe and the rest of the world it depends on what shipping alternative you choose. Please note that sometimes customs in your country might slow the delivery time down.
Packages from Morocco to USA is always free from taxes and customs due to the countries trade agreement alhamdulilah. However other countries, import duties and taxes might be charged once the parcel has reached the destination county, these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary from country to country. If you have any questions related to customs charges or taxes you are advised to contact your local customs office. To Europe there is a customs and tax free way to ship, just choose "Shipping via Spain".
The best way to know where your package is, is to trace it, if its in your country then we highly recommend you contact the post office in order to get more information. If for some reason the package hasn’t arrived in the destination country after expected time please feel free to contact us so we can solve it. Never worry though, we take full responsibility for all our packages 🙂
If you choose to refuse your package we will have to pay Aramex or UPS a fee just for the package do be destroyed, which is the only thing we can do it a situation like this. This means we will not get the clothes back and we will not be able to issue any refund for you.
Yes, if you have ordered a standard size (130-150 cm abayas, 160-180 cm jilbabs, 90-105 cm skirt or sirwal) then we can change your order up until it have been packed. If you have made a custom order or smaller or larger than our standard sizes we can change it as long as the clothes haven't been cut by the tailors yet.
Please email us or use our contact form as soon as possible to cancel your order. Don’t forget to include your order number.
Have in mind if you have ordered a custom size or a size that is considered custom like the smallest or largest sizes then we cannot cancel a order that have been cut and made buy our tailors.
Please contact us as soon as possible, we usually have to wait until the package gets back to us before we can do anything, this will be solved over email in sha Allah.
No, shipping costs won’t be refunded since they are already payed to the post office.
Please contact us as soon as possible so we can solve the problem.
The difference of the two abayas is in the sleeve, while the Noor don’t have any sleeves, only a cuff, the Maryam have a very wide cut (so called batwing cut) as well but have more of a sleeve.
Both the lightweight and mediumweight are made out of a beautiful, flowy high quality polyester based fabric from Korea.
Tasnim Collections is currently only a online store.
Unfortionatley is not possible to reserve a color or item, most often however we have the colors in stock at least a few months.
Please fill out or form for wholesale inquiries and we will contact you when possible.
Yes! For your comfort we are only sisters who reads and answer all the emails and messages on social media.
We don’t have any discounts available for items not made yet, however we have a outlet page where we post discounted clothes that have been made already. Clothes that might have been cancelled, returned, made extra or similar, but of course all new items. These items are however limited to what we have in stock.
Under each product we have a guide for the options to see a explanations with pictures of all options available for that specific product. If you have any questions, don't hesitate to contact us.
First check if the email maybe was redirected to the junk mailbox. If it is not there either, please email us and we will help you in sha Allah!
We accept payments by Pay Pal, credit or debit card (via stripe) as well as bank transfer, Western Union and wafa cash.
Please check with your bank if you can make internet purchases, especially outside of your country. Mostly this is the problem.